Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (J-B-UMBS Series Book 10)
by Johnson, Matthew D.- List Price: $50.00
- ISBN-10: 0787953105
- ISBN-13: 9780787953102
- Edition: 1st
- Type: Kindle Edition
- Publisher: Jossey-Bass
About The Book
A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its... Read more
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