Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (J-B-UMBS...

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (J-B-UMBS...

by Johnson, Michael D.
  • List Price: $50.00
  • ISBN-10: 0787953105
  • ISBN-13: 9780787953102
  • Edition: 1st
  • Type: Kindle Edition
  • Publisher: Jossey-Bass

About The Book

A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its... Read more

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