Managing the Guest Experience in Hospitality
by Ford, Robert- List Price: $138.95
- ISBN-10: 0766814157
- ISBN-13: 9780766814158
- Edition: 1st
- Type: Paperback
- Publisher: Delmar Cengage Learning
About The Book
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support... Read more
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