Managing the Guest Experience in Hospitality

Managing the Guest Experience in Hospitality

by Robert Ford
  • List Price: $138.95
  • ISBN-10: 0766814157
  • ISBN-13: 9780766814158
  • Edition: 1st
  • Type: Paperback
  • Publisher: Delmar Cengage Learning

About The Book

This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support... Read more

FINDING THE BEST PRICES

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