It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues. The book covers both small and large property operations so the skills and knowledge gained through reading can be applied anywhere. The final chapter gives up-to-date references used in the industry and by individual travelers, and listed are Web sites that feature hotel choices and e-mail addresses for major chains.

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