updating explicit knowledge? - William H Starbuck, New York University `This important new book effectively illustrates how, in conditions of ambiguity, managers `over-manage?, i.e. rely too much on explicit plans and interpretations. Here, Philippe Baumard develops an alternative analysis and with it a new approach to management? - Frank Blackler, Lancaster University This landmark book delves below the surface of organizations in order to understand the complex processes of top managers? decision making. Philippe

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