?enemy” situation and turn it around.  The book clarifies what makes these ?enemies” so difficult, and it shows how to deal with them and prevent future difficult situations. This book looks in general at how to understand what we are doing ?wrong” and gives advice on how to handle ourselves differently.  The many case studies, tips, techniques and strategies will help readers respond to "enemy" co-workers in a thoughtful, strategic, and constructive way.

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