communication -- both written and oral -- and providing solid advice and practical guidelines on how to strengthen communication skills to produce better business communications. Each self-contained unit contains all the theory, specimen documents, suggested layouts and explanations you need to develop skills and understanding. You can choose a learning sequence to suit your own requirements, and we've provided a range of examination questions from a variety of examination boards so you can test your learning. Essential Communication Skills is ideal for: self-study readers needing to improve their business communication skills students of short or modular business communication courses business students secretarial or professional examination courses leading to examinations of Pitman, OCR (RSA), LCCIEB or similar examinations boards. Specimen layouts clearly illustrated and discussed Includes genuine example documents Visually appealing diagrams, illustrations and cartoons Examination questions at the end of each unit Unique icons introduce special features throughout Answer Key to help students -- provides answers to all the general sections Answer Book for lecturers' only guidelines for teaching and answers to all questions

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