learning guide for groups and small teams, a collaborative writing guide, diagnostic tests of English skills, a video guide, and chapter guides for each chapter in the text. The chapter guides include a chapter outline, lecture notes, answers to "Special Features," instructions for when to best use each overhead transparency, answers to all end-of-chapter questions and exercises, and suggested solutions in the form of fully formatted documents for every case in chapters 7, 8, and 9, plus selected cases in other chapters.

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