to conduct effective interviews using the Iveys' original Microskills approach. Students learn to master basic listening and influencing skills, how to conduct a full interview using only listening skills, and how to adapt Microskills and interviewing plans to meet the needs of multicultural clients. Each chapter includes multicultural commentaries and lively case studies that remind students that different cultural groups think of the helping process in very different ways, and that issues of gender, language, religion, physical disability, affectional orientation, and experience with life trauma (such as child abuse, rape, the Vietnam war) are factors that should be considered during the counseling interview.

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