administration. Robert B. Denhardt and Janet V. Denhardt instruct readers on how to influence the operations of public agencies--helping them learn to get involved and effect positive changes, regardless of whether they are working outside the agency as citizens or within the agency as managers. With a strong emphasis on ethics, PUBLIC ADMINISTRATION: AN ACTION ORIENTATION, Sixth Edition, introduces the theories and scholarly literature of the field. In addition, it increases students' chances of being effective by developing practical skills such as personal management, communication, delegation, motivation, and decision making. Important topics such as nonprofit management, the global dimensions of public administration, and organizational theory are covered thoroughly in this book.

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