where interviewing knowledge and skills are a required area of competency. Found at both the undergraduate and graduate levels, these essential courses provide students with knowledge, techniques, and values needed to conduct effective interviews. Examples of topics covered in this concise text include observation, collection of information (listening, questioning and reflecting skills), and challenging and confrontation skills. Accompanying interactive video resources enhance learning by providing students with opportunities to review their knowledge, reinforce their comprehension, apply the principles presented, analyze the process, develop creative ways to use their understanding of the process, and evaluate interview situations. Course titles include: Helping Skills Interventions Interviewing and Counseling Introduction to Human Services The Helping Relationship Client Advocacy Case Management

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