Niven is superblybridging the gulf between BSC theory and application throughhands-on experiences and real-world case studies. The book providesa practical road map, step-by-step, to plan, execute, and sustain awinning scorecard campaign. Easy to read . . . tells a powerfulstory with lessons learned/best practices from global customerimplementations. Must-read for anyone interested in BSC orgrappling with how to create a strategically alignedorganization."—Vik Torpunuri, President and CEO, e2e Analytix"In Balanced Scorecard Step-by-Step, Second Edition, PaulNiven provides an intuitive and incredibly effective blueprint fortransitioning strategic ambition to execution. Paul's pragmaticapproach provides leaders with a tool for managing a company'sjourney from strategic ideas to world-class performance. TheBalanced Scorecard is a masterful tool for guiding companiesthrough transformation, and I speak from personal experience when Isay Paul's blueprint works! It is the most effective guide I haveseen. Balanced Scorecard Step-by-Step will serve any leaderwell if their ambition is to efficiently engage their teams inachieving a set of strategic goals."—Allan A. MacDonald, Vice President, Sales and CustomerSolutions Bell Canada National Markets"Paul Niven has done it again!!! With this book, he has furtheroperationalized the enlightened Balanced Scorecard concept into afully functional system that optimizes business execution andperformance!"—Barton Johnson, President, Financial Freedom Senior FundingCorporation, The Reverse Mortgage Specialist

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