The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Robert Spector- List Price: $24.95
- ISBN-10: 0471702862
- ISBN-13: 9780471702863
- Edition: 3rd
- Type: Paperback
- Publisher: Wiley
About The Book
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more... Read more
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