techniques for performance analysis. Highly recommended!" -Dr. Leonard Kleinrock University of California, Los Angeles "An entirely refreshing text which has just the right mixture of theory and real world practice. The book is ideal for both classroom instruction and self-study." -Dr. Raymond L. Pickholtz President, IEEE Communications Society "An extraordinarily comprehensive treatment of both theoretical and practical issues." -Dr. Jeffrey P. Buzen Internationally recognized performance analysis expert ". it is the most thorough book available to date" -Dr. Erol Gelenbe Université René Descartes, Paris ". an extraordinary book.. A worthy addition to the bookshelf of any practicing computer or communications engineer" -Dr. Vinton G. Cer??? Chairman, ACM SIGCOMM "This is an unusual object, a textbook that one wants to sit down and peruse. The prose is clear and fluent, but more important, it is witty." -Allison Mankin The Mitre Washington Networking Center Newsletter

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