resources with more economy, with greater efficiency ofprocesses and people within their organizations, and with increasedeffectiveness of results in order to further their missions.Whether used alone or together with other tools such asbenchmarking, activity-based management, and flexible budgeting,the operational review is the tool best used to perform anevaluation of these crucial three e's-economy, efficiency, andeffectiveness. This book shows not-for-profit managers whyconducting an operational review can be beneficial, explains thetools and personnel needed to conduct the review, and shows indetail how to conduct a review of operations in each area. Itincludes case study materials for a social service agency, a museumoperation, an arts organization, a community service agency, and acollege business office. Here is accessible, comprehensive coverageof:* How to approach an operational review, judge its results, andmake recommendations to management* How to position your not-for-profit organization more effectivelyin the competitive world of funding, personnel, resources, andservice results* How to identify and implement best practices within funding andoperational constraints in all areas of the not-for-profit'soperations in an organized program of continuing improvements. . . and much more, including extensive exhibits, forms, workingtools, checklists, and examples for conducting an operationalreview throughout all functions of a not-for-profit organization.Executive directors, outside auditors, CPAs, manage-mentconsultants, boards, fund-raising executives, and all othersinvolved in the not-for-profit's operations will learn to get themost for their mission from this indispensable book.

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