The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

by Robert Spector
  • List Price: $29.95
  • ISBN-10: 0471161608
  • ISBN-13: 9780471161608
  • Edition: 2nd
  • Type: Paperback
  • Publisher: Wiley

About The Book

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what... Read more

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