investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources.Filled with real-world examples of CIO success stories, the Second Edition explores:CIO leadership responsibilities and opportunitiesThe business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the InternetThe increasingly inextricable relationships between customers, employees, and their use of personal information technologiesEmerging cultural expectations and standards outside the workplaceCurrent CRM best practices in terms of the relationship between customer preferences and shareholder wealthEnterprise energy utilization and sustainability practices—otherwise known as Green IT—with all the best practices collected here, in one placeBest practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business

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