distinguishes a good manager from a great one. This definitive guide shows you how to ask for the most from your staff—and get it!• Enhance “people productivity” through motivation• Turn your question into positive action• Ask the right question of the right person, at the right time• Conduct a hiring interview, the Smart Questions way• Reduce mistakes and overcome objections• Solve problems and gain control over volatile situations “Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read.”—Nancy Austin, coauthor of A Passion for Excellence

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