to 15 percent; ·Works whether you’re in a hierarchical (authoritarian) or horizontal (democratic) organization; ·Gives everybody a feeling of greater participation and influence; ·Helps you whether you’re a decision maker, leader, or rank-and-file meeting-goer; ·Analyzes 16 types of problem people at meetings and tells you what to do about them; ·Tells you how to develop agendas and arrange meeting rooms and even seats in specific ways that make meetings pay off; ·Shows you how a facilitator, a recorder, and a group memory help generate more and better solutions to problems, and… ·Even tells you seven reasons for not having a meeting!

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