services who come into contact with people who believe that their lives are falling apart. This edition has been revised and updated to reflect the latest developments in the field. Although the book primarily focuses on criminal justice agents, especially the police, the principles and guidelines presented are applicable in a number of settings. Unlike other books about crisis intervention, this book deals extensively with the special considerations involved in intervening in nonsecure field settings. Step-by-step procedures, numerous examples, and role plays teach readers how to intervene in crises involving victims of crime, intimate partner violence, child abuse and neglect, elder maltreatment, suicide, and school violence. The intervener is also provided with information on self assessment and coping with the stresses of frontline work. New to this edition is a statement of objectives at the beginning of each chapter, a summary at the end of each chapter, a set of learning activities for each chapter, and appendices which include useful World Wide Web sites, guidelines and scenarios for role plays, and a sample course outline for instructors.

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