roles of physical appearance, gesture, touch, facial expressions, voice, eye contact, and spatial relations in face-to-face interactions. The author places an emphasis on nonverbal communication as a key to understanding diversity, communicating in personal and social relationships, interacting in the workplace, and speaking to inform or persuade. Each of the text's three parts, Foundations, Codes, and Applications, presents a different aspect of communication, concluding with examples of nonverbal codes present in everyday life.

Hide more