indicate the customer-satisfaction level, but also measure the manufacturing per­ formance of a company. Today's manufacturing environments are becoming more and more complex, flexible, and information-intensive. Companies invest into the information technologies such as computers, communication networks, sensors, actuators, and other equipment that give them an abundance of information about their materials and resources. In the face of global competition, a manufacturing company's survival is becoming more dependent on how best this influx of in­ formation is utilized. Consequently, there evolves a great need for sophisticated tools of performance analysis that use this information to help decision makers in choosing the right course of action. These tools will have the capability of data analysis, modeling, computer simulation, and optimization for use in designing products and processes. International competition also has had its impact on manufacturing education and the government's support of it in the US. We see more courses offered in this area in industrial engineering and manufacturing systems engineering departments, operations research programs, and business schools. In fact, we see an increasing number of manufacturing systems engineering departments and manufacturing research centers in universities not only in the US but also in Europe, Japan, and many developing countries.

Hide more