Complaint Management: The Heart of CRM

Complaint Management: The Heart of CRM

by Stauss, Bernd
  • List Price: $49.95
  • ISBN-10: 0324202644
  • ISBN-13: 9780324202649
  • Edition: 1st
  • Type: Hardcover
  • Publisher: South-Western Educational Pub

About The Book

Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before... Read more

FINDING THE BEST PRICES

Related Books

The Elements of Style, Fourth Edition
  • Year: -0001
  • Edition: 4th
  • Publisher: Pearson
  • Type: Paperback
  • ISBN13: 9780205309023
  • ISBN: 020530902X
Managing Technology in the Hospitality Industry
  • Year: 2011
  • Edition: 6th
  • Publisher: Educational Inst of the Amer Hotel
  • Type: Paperback
  • ISBN13: 9780866123570
  • ISBN: 0866123571
Check-In Check-Out: Managing Hotel Operations (8th Edition)
  • Year: 2004
  • Edition: 8th
  • Publisher: Pearson
  • Type: Hardcover
  • ISBN13: 9780132059671
  • ISBN: 0132059673