Complaint Management: The Heart of CRM

by Stauss, Bernd

List Price: $49.95
ISBN-10: 0324202644
ISBN-13: 9780324202649

Edition: 1st
Type: Hardcover
Publisher: South-Western Educational Pub

About The Book

Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before... Read more

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Complaint Management: The Heart of CRM

About The Book

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