Complaint Management: The Heart of CRM

Complaint Management: The Heart of CRM

by Stauss, Bernd
  • List Price: $49.95
  • ISBN-10: 0324202644
  • ISBN-13: 9780324202649
  • Edition: 1st
  • Type: Hardcover
  • Publisher: South-Western Educational Pub

About The Book

Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before... Read more

FINDING THE BEST PRICES

Related Books

Ethical Decision-Making in the Hospitality Industry
$10660

Ethical Decision-Making in the Hospitality Industry

  • Year: 2005
  • Edition:
  • Publisher: Pearson
  • Type: Paperback
  • ISBN13: 9780131136809
  • ISBN: 0131136801
Check-In Check-Out: Managing Hotel Operations (8th Edition)
$244

Check-In Check-Out: Managing Hotel Operations (8th Edition)

  • Year: 2004
  • Edition: 8th
  • Publisher: Pearson
  • Type: Hardcover
  • ISBN13: 9780132059671
  • ISBN: 0132059673
Security and Loss Prevention Management
$588

Security and Loss Prevention Management

  • Year: 1999
  • Edition: 2nd
  • Publisher: Educational Institute of the American Ho
  • Type: Paperback
  • ISBN13: 9780866121781
  • ISBN: 0866121781
Close