
Complaint Management: The Heart of CRM
by Bernd Stauss- List Price: $49.95
- ISBN-10: 0324202644
- ISBN-13: 9780324202649
- Edition: 1st
- Type: Hardcover
- Publisher: South-Western Educational Pub
About The Book
Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before... Read more
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