Complaint Management: The Heart of CRM

Complaint Management: The Heart of CRM

by Stauss, Bernd
  • List Price: $49.95
  • ISBN-10: 0324202644
  • ISBN-13: 9780324202649
  • Edition: 1st
  • Type: Hardcover
  • Publisher: South-Western Educational Pub

About The Book

Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before... Read more

FINDING THE BEST PRICES

Related Books

Hotel, Restaurant, and Travel Law, 7th Edition
  • Year: -0001
  • Edition: 7th
  • Publisher: Delmar Cengage Learning
  • Type: Hardcover
  • ISBN13: 9781418051914
  • ISBN: 1418051918
Customer Service: A Practical Approach (5th Edition)
  • Year: -0001
  • Edition: 5th
  • Publisher: Prentice Hall
  • Type: Paperback
  • ISBN13: 9780135064337
  • ISBN: 0135064333
Sustainability in the Hospitality Industry
  • Year: 2009
  • Edition: 1st
  • Publisher: Butterworth-Heinemann
  • Type: Paperback
  • ISBN13: 9780750679688
  • ISBN: 0750679689