scenarios that reflect the dilemmas and challenges facing today's social workers. Designed to be provocative and instructive, these well-developed cases present problematic situations that encourage critical thinking, problem-solving, and participation in decision-making processes. Since there are no easy resolutions to the cases, they are ideal for class discussion and assignments. Each case consists of a preliminary discussion of theoretical and practice perspectives, in-depth references, the case narrative, and a concluding section of discussion questions and exercises. Based on real-world experiences, the cases reflect current trends such as managed care, total quality management, strategic planning, managing diverse workforces, disabilities, and more. Although all cases raise multiple issues, they are organized into three major sections: Organization Practice, Community Practice, and Policy Practice.

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