professional resource for practitioners. This new edition, the first in seven years, is thoroughly updated-revised, expanded, and reorganized for more thorough coverage and for more effective teaching and learning.New to this edition:Thoroughly reorganized chapters and sections for greater coherence and clarityMore extensive literature reviewGreater emphasis on the process of communication and its role in interviewingNew or greatly expanded coverage of interviewing short-term, involuntary, and other special clientsExpanded coverage of techniques for bridging racial and ethnic differencesGreater coverage of interviewer/interviewee differences related to class, race, and genderChapter-end summaries throughout.

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