how to build and maintain friendships and then integrating this material with a rich array of skill-building exercises, the book provides a thorough and appealing approach to learning about interpersonal skills. Readers acquire the skills and knowledge to do the following: a) get to know and trust each other; b) communicate with each other accurately and unambiguously; c) resolve conflicts and relationship problems constructively; and d) encourage and appreciate diversity. No matter what occupations or relationships readers become involved in, their success will largely be determined by how skilled they are interpersonally. This book begins a journey of continuous improvement. For anyone interested in self-development and improving interpersonal relations.

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