increasingly important world of alternative dispute resolution. Readers will learn not only how to resolve disputes more efficiently, but to achieve better results at a lower cost. The book includes an assessment of the benefits of ADR, the specific tactics and tools available within an ADR context, cases studies where ADR has been used to achieve improved results, and practical advice and tips for advocacy in ADR settings, with special emphasis on mediation skills. Relevant statutes and case law are included within a larger narrative that highlights the most effective strategies of Alternative Dispute Resolution.

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