constantly about your readers -- whether you are preparing messages that will be read on paper or viewed on a computer screen. As in earlier editions, every chapter, reference guide, and appendix conveys specific, useful advice built upon hard-won insights that researchers have gained concerning the ways people read in the workplace. By following the easy-to-remember guidelines in Technical Communication: A Reader-Centered Approach, students can become confident, flexible, resourceful writers who know how to size up a situation and then plan and draft a communication that will achieve an outcome that they and their readers both desrie.

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