this new edition focuses on the essential techniques and skills needed to be an effective supervisor. It offers a unique approach—fostering supervisory skills through the use of role plays, case studies, games and exercises—and will help readers gain confidence in their leadership and supervisory roles. This book discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees. New to this edition are more self-assessment exercises as well as brand new activities at the end of each chapter.

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