organizing, staffing, leading, and controlling people and operations–with a strong emphasis on their application to real on-the-job situations. Avoiding confusing jargon, it talks to learners one supervisor to another–discussing the specific tools of supervision in detail (explaining which tool is right for each task), and focusing on the development of strong interpersonal skills and on supervising a diverse workforce and teams. It comes completely updated with new examples and fresh insight into a variety of dynamic issues affecting management today. Examples are taken from well-known U.S. and international companies such as General Electric, Honda America, Harley-Davidson, Motorola, GM, Bell South, and Merrill Lynch. For anyone contemplating a career in management.

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