can become more effective in their work and personal life through developing their human relations skills. A major theme of this book is that career and personal success are related. Success on the job often enhances personal success, and success in personal life can enhance job success.  Formal and informal communication channels; Interpersonal communication and relationship building; Personality Disorders; Service-Oriented Organizational Citizenship behaviors; Culturally diverse teams; Microinequities; Anger Management; Crisis Management.  Managerial, professional and technical workers who are forging ahead in their careers will find this book immediately useful in improving their workplace and personal relationships.

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