statistical methods of quality in an integrative manner – unlike other books on the subject, which focus primarily on one of the two areas of quality. Illustrates the use of quality methods with many real world examples drawn from the author’s consulting work. Helps students understand and solve real problems with mini projects throughout. Uses a reader-friendly writing style that makes material more approachable and encourages self-study. Covers the must-know fundamentals of probability and statistics in one chapter (Chapter 2). Makes extensive use of computer software to illustrate the use of computer in solving quality problems. A useful reference for engineers and technical personnel in industry wanting to learn the tools of quality; also for candidates preparing for the exams to qualify as a certified quality engineer (CQ

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