a well-running production system." --Kenneth Moskowitz, CIO, Thomson Financial "The Production Acceptance assessment worksheets are extremely valuable in evaluating the quality of an IT infrastructure..." --Brian Shield, EVP, CIO, The Weather Channel "The Ten Commandments for establishing an ideal IT environment. Should be followed religiously." -- Joe Feiu, VP, NeoDimensions "...presents the critical technical aspects of world-class infrastructure in a very business-like manner." -- Mark Egan, CIO, Symantec Corporation "Hundreds of books describe how to design and develop world-class applications, but few ever describe how to successfully deploy these systems. Until now." -- Rachel Pong, COO, Exonomy Limited, A subsidiary of Standard Chartered Bank "...clearly addresses how to effectively deploy and support world-class applications." --Bill Parker, CIO, AgwayThe best enterprise IT organizations have discovered the secret to high-performance infrastructure management: build a true Production Services function and realistic Production Acceptance processes. By doing so, they've achieved outstanding reliability, availability, and serviceability... transforming themselves from overpriced support centers into world-class service providers. IT Production Services shows you how to do it, too. Drawing on data compiled from 200+ enterprise IT assessments, it's your start-to-finish guide for effective IT infrastructure management in business-critical environments. Presents "Ten Commandments" for designing cost-effective, efficient IT organizationsCovers all three key ingredients: people, processes, and technologyShows why transitioning systems straight from development to operations is a recipe for failureIncludes case studies from the authors’ experience consulting with Fortune 500 and Global 2000 companies Answers today's most frequently asked questions about managing IT infrastructureShows how to infuse accountability throughout your IT organizationEndorsed by CIOs and senior executives at Symantec, Thomson Financial, The Weather Channel, Agway, and many other leading firmsWhether you're a CxO, IT director, manager, or architect, IT Production Services will help you optimize your IT organization -- hands-on. 

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