corporate managers, military officers, and college students how to become better listeners. Using practical examples from classroom, corporate, and family/counseling settings, it teaches theoretically-based and acknowledged techniques—thoughts, attitudes, and skills—necessary for becoming a better listener. The variety of interesting, engaging, interactive, and sometimes humorous, examples and exercises keep readers involved through learning-by-doing. The universal need for better listening in all situations; 6 fallacies about listening; 9 bad listening habits; the process of listening; 5 types of listening (informative, relational, appreciative, critical, and discriminative); and 18 instructions for Listening. For corporate trainers, and for others interested in improving personal listening skills.

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