job of supervisor and features a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision--e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive, as well as self-assessment exercises and insights from dozens of real supervisors at a variety of companies all over North America. Defining the Supervisor's Job. Understanding Supervisory Challenges in The 21st Century. Establishing Goals. Designing and Implementing Controls. Solving Problems And Making Decisions. Organizing an Effective Department. Acquiring The Right People. Appraising Employee Performance. Motivating Your Employees. Providing Effective Leadership. Communicating Effectively. Supervising Groups And Work Teams. Handling Conflict, Politics, And Negotiations. Dealing With Change And Stress. Disciplining Employees. the Supervisor's Role in Labor Relations. Personal Development. For new supervisors and first-line managers.

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