Recent studies show that data quality problems are costing businesses billions of dollars each year, with poor data linked to waste and inefficiency, damaged credibility among customers and suppliers, and an organizational inability to make sound decisions. This book describes a Ten Step approach that combines a conceptual framework for understanding information quality with the tools, techniques, and instructions for improving and creating information quality. It includes numerous templates, detailed examples, and practical advice for executing every step of the approach. It allows for quick reference with an easy-to-use format highlighting key concepts and definitions, important checkpoints, communication activities, and best practices. The author's trademarked approach, in which she has trained Fortune 500 clients and hundreds of workshop attendees, applies to all types of data and all types of organizations.Includes numerous templates, detailed examples, and practical advice for executing every step of The Ten Steps approach.Allows for quick reference with an easy-to-use format highlighting key concepts and definitions, important checkpoints, communication activities, and best practices.A companion Web site includes links to numerous data quality resources, including many of the planning and information-gathering templates featured in the text, quick summaries of key ideas from The Ten Step methodology, and other tools and information that is available online.

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