of change. Chapter 2, Operations Strategy, discusses establishing the boundaries and characteristics of effective and efficient production and operations processes. Chapter 3 discusses two critical operations aspects: product design and process technology. Chapters 4-8 describe key process characteristics (Structure, Flows, Capacity, Variation) and techniques for measuring process performance, complemented by chapter supplements which extend techniques and examples. Chapter 9, Process Quality discusses approaches to quality control and methods by which process performance can be monitored and analyzed. Finally, Chapter 10, Process Control, discusses methods of scheduling and control, including a discussion of a production and operations philosophy known as Lean Systems Theory.

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