Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, an

Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, an

by Fred Wiersema
  • List Price: $25.00
  • ISBN-10: 0887307728
  • ISBN-13: 9780887307720
  • Edition: 1st
  • Type: Hardcover
  • Publisher: HarperBusiness

About The Book

Imagine a company that receives five times as many letters of praise as complaints. Picture a business for which tens of thousands of customers line up,... Read more

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