Measuring and Managing Customer Satisfaction: Going for the Gold

Measuring and Managing Customer Satisfaction: Going for the Gold

by Sheila Kessler
  • List Price: $32.00
  • ISBN-10: 0873893646
  • ISBN-13: 9780873893640
  • Edition: 1st
  • Type: Hardcover
  • Publisher: ASQ Quality Press

About The Book

Customer service is what makes or breaks a company in today's marketplace. Managers need to hire the right people, give them the right systems, and... Read more

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