Knock Your Socks Off Service Recovery

Knock Your Socks Off Service Recovery

by Ron Zemke
  • List Price: $17.95
  • ISBN-10: 081447084X
  • ISBN-13: 9780814470848
  • Edition: 1st
  • Type: Paperback
  • Publisher: AMACOM

About The Book

Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and... Read more

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