Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

by Jeff Toister
  • List Price: $17.95
  • ISBN-10: 0814431992
  • ISBN-13: 9780814431993
  • Edition: N/A
  • Type: Paperback
  • Publisher: AMACOM

About The Book

Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service.... Read more

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