Managing the Guest Experience in Hospitality
by Ford, Robert- List Price: $138.95
- ISBN-10: 0766814157
- ISBN-13: 9780766814158
- Edition: 1st
- Type: Paperback
- Publisher: Delmar Cengage Learning
About The Book
This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support... Read more
Related Books
- Year: -0001
- Edition: 1st
- Publisher: Wiley
- Type: Hardcover
- ISBN13: 9780471345435
- ISBN: 0471345431
- Year: 2011
- Edition: 12nd
- Publisher: Cengage Learning
- Type: Hardcover
- ISBN13: 9780538479172
- ISBN: 0538479175
- Year: -0001
- Edition: 4th
- Publisher: Cengage Learning
- Type: Hardcover
- ISBN13: 9781418016555
- ISBN: 1418016551