A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Donna Knapp
  • List Price: $162.95
  • ISBN-10: 0619216417
  • ISBN-13: 9780619216412
  • Edition: 2nd
  • Type: Paperback
  • Publisher: Course Technology

About The Book

This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring... Read more

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