and deliver goods and services to customers. Through illustrations and analogies to everyday life, the text presents the key concepts that underlie the behavior of operations systems in a largely non-mathematical way. The goal of SCS is to provide a concise framework for understanding how complex production and supply chain systems behave, and therefore enable managers/students to have a stronger basis for management decision making. The range of problems faced by managers dealing with supply chains is almost infinite, which is why a scientific approach is needed. Many published volumes provide detailed explanations on how to solve problems in supply chain management, but they can provide answers for only a limited set of situations. Hopp’s Supply Chain Science explains why systems behave as they do, providing the tools and insights to deal effectively with almost any scenario.

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